Shipping Policy and Tax

Applies to Orders Within the United States

At Bigsheep.shop, we are committed to delivering high-quality products efficiently and at competitive prices. To achieve this, we utilize a direct fulfillment model through our trusted partners in Hong Kong and our store in the United States.

Order Confirmation

Once your order is placed, a confirmation email will be sent to your registered email address.
Please check both your inbox and spam folder to ensure your order has been successfully received.

Shipping Origin

Orders are shipped directly from our Hong Kong facility and our U.S.-based store to your delivery address within the United States.

This fulfillment approach allows Bigsheep.shop to maintain product quality while offering competitive pricing by reducing intermediary costs.

Delivery Locations

We currently ship exclusively within the United States.

Please note:

  • We do not ship to U.S. military bases
  • We do not support multiple shipping addresses within a single order

Order Cut-Off Time

Orders placed after 12:00 AM (GMT-7) will be processed on the next business day.

Shipping Timeline

Total Delivery Time = Handling Time + Transit Time

  • Handling Time: 2–4 business days (order processing, packing, and preparation)
  • Transit Time: 3–7 business days (after shipment from Hong Kong or U.S. facility)

Important Notes:

  • Business days are Monday through Friday
  • Orders are not processed or shipped on weekends or public holidays
  • Delivery times may be slightly extended during peak seasons, promotions, or holidays

Shipping Fees and Taxes

  • Shipping Fee: Free on all U.S. orders
  • Sales Tax: No sales tax applied, the listed price is final

Shipping Carriers

We partner with reliable logistics providers to ensure timely delivery:

  • UPS
  • FedEx
  • USPS
  • DHL

A tracking number will be provided via email once your order has been shipped.

Order Tracking

You may track your order through our Order Tracking page.

Please note that tracking updates may take 5-7 business days to appear, depending on the carrier.

If no tracking updates are available after 10 business days, please contact us at:
support@bigsheep.shop

Shipping Delays and Delivery Issues

Estimated delivery times begin once the order has been shipped. Delays may occur due to:

  • Incorrect or incomplete shipping information
  • Carrier-related delays
  • Weather conditions or natural disruptions
  • Customs clearance procedures (if applicable)

If your tracking status shows “Delivered” but you have not received your package:

  • Please contact the shipping carrier directly
  • If further assistance is needed, contact us at support@bigsheep.shop

Important:
Customers are responsible for ensuring that shipping and billing information is accurate at checkout. We are unable to issue refunds for orders delivered to incorrect addresses unless the package is returned to us.

Contact Information

For any questions regarding shipping or delivery, please contact us: